Return Policy

Each product can be replaced within 5 calendar days from the date of receipt.
Replacement courier services are at the customer's expense! The replacement can be done through a courier company or on site in our store. Resending or replacement is at the expense of the buyer.
Before replacing jewelry, you should contact us by phone: +359894542828
or email us at: Моля, включете JavaScript, за да видите имейла.

Product acceptance:
The product you wish to replace must be returned in its original packaging as it was delivered, must not be used, cleaned or repaired.
In cases where the above conditions are not met, SHEMAY DIAMOND reserves the right not to accept back the jewelry!

Replacement:
In case you wish to make a replacement with another product in compliance with the above requirements, please write to e-mail and indicate the item you are returning and the item you want to replace it with.
The jewelry can be replaced once, for another available jewelry, and it can be of the same or higher value, with additional payment of the difference in price. Jewelry made to individual order is not replaced!